Technical Support
Getting Started
Connecting Your Smartwatch
- Enable Bluetooth on your phone
- Open the MingFit app
- Follow the in-app pairing instructions
- Allow necessary permissions when prompted
Common Issues
Bluetooth Connection Problems
- Ensure Bluetooth is enabled
- Check if your smartwatch is charged
- Try restarting both your phone and smartwatch
- Make sure your smartwatch is within range (usually 10 meters)
Data Syncing Issues
- Check your internet connection
- Verify Bluetooth connection
- Try manual sync from the app settings
- Ensure your app is updated to the latest version
Battery Optimization
- Keep your smartwatch charged above 20%
- Close unused apps running in background
- Update to the latest firmware
Contact Support
Need additional help? We're here for you!
- Email: support@mingfit.com
- Response Time: Within 24 hours
- Hours: Monday - Friday, 9 AM - 6 PM (PST)
FAQ
Q: How often does the app sync data?
A: The app automatically syncs every 30 minutes when connected to your smartwatch.
Q: Is my data secure?
A: Yes, we use industry-standard encryption for all data transmission and storage.
Q: Can I export my data?
A: Yes, you can export your health data from the app settings menu.
Q: Which smartwatch models are supported?
A: MingFit supports most modern smartwatches with Bluetooth capability. Check our compatibility list in the app for specific models.